Shipping & Returns

SHIPPING AND ESTIMATED SHIPPING TIMES.

Order Processing takes 3-7 business days from payment date.
Once your order is shipped you will receive a shipping confirmation email.
You can also  track your order by logging into your account.

RETURN AND EXCHANGE POLICY

Our Returns Policy is strictly 14 days after receiving the product and no returns or exchanges can be honoured after 14 days.

REFUND EXCEPTIONS
 - Non-delivered orders due to incorrect delivery address are not subject to a refund.
 - Orders that arrive in the destination country and are not collected from the post office are deemed delivered and will not be refunded.
- Returns and other refunds will only be considered on products that are defective.
- Items must be in their original packaging and unused to qualify for a refund.
Shipping and handling costs are non-refundable.
Customers are responsible for the cost of return shipping.

Have a question?
E-mail us at info@loulamoon.com